About Customs Rescue Pro
To provide reliable, professional support for businesses dealing with customs delays, FDA holds, and import clearance challenges.
We aim to make the process easier, faster, and less stressful for our clients.
Our Mission
Our Story
Customs Rescue Pro was created with one goal in mind. Helping businesses navigate the stress and uncertainty of customs delays, FDA holds, and urgent shipment issues.
We understand how costly delays can impact operations, timelines, and customer relationships. That’s why we focus on providing responsive communication, practical guidance, and professional support for importers facing time-sensitive challenges.
From customs clearance issues to FDA Prior Notice problems, our mission is to simplify complex processes and help clients move toward resolution quickly and efficiently.
By combining industry-focused assistance with bilingual support in English and Spanish, Customs Rescue Pro aims to make shipment support more accessible, reliable, and straightforward for businesses worldwide.
Our Vision
Our vision is to become a trusted resource for businesses navigating customs and FDA-related shipment challenges.
We strive to build a modern support experience centered around speed, communication, professionalism, and reliability. Helping importers feel informed and supported during critical shipment situations.
Through responsive service and clear guidance, we aim to help businesses move forward with confidence while reducing the stress and uncertainty often associated with customs delays and compliance issues.
Meet the Team
Oriel McLean
Director of Operations
Stephanie Hanscom
HR & Client Relations Manager
David Ramirez
Customs Resolution Specialist